Terms and Conditions
Last Updated: 14th February 2025
Welcome to Social Oak Media. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services.
1. Definitions
- “Company,” “we,” “us,” or “our” refers to Social Oak Media Inc.
- “Website” refers to socialoak.ca.
- “User,” “you,” or “your” refers to any person accessing or using our website and services.
- “Products” refer to any goods, digital products, subscriptions, or services offered on our website.
- “Subscription” refers to any recurring product or service purchased on a scheduled basis.
- “Digital Goods” and “Digital Services” refer to electronically delivered products such as software, e-books, and online services.
2. Use of the Website
- You must be at least 18 years old to use this website or have parental/guardian consent.
- You agree to use this website for lawful purposes only and in a manner that does not infringe the rights of others.
- We reserve the right to refuse service or terminate accounts at our discretion.
3. Accounts
- When you create an account on our Site, you agree to:
- Be solely responsible for your account and the security of your account credentials.
- Provide accurate and truthful personal information and update it as needed.
- We reserve the right to suspend or terminate your account if you violate these Terms and Conditions or use the Site unlawfully.
4. Orders, Payments, and Subscriptions
- By placing an order, you agree to provide accurate and complete information.
- Prices for products, subscriptions, and services are subject to change without notice.
- We reserve the right to cancel orders due to pricing errors or product unavailability.
- Payments must be made via the accepted payment methods listed on our website:
- Credit/Debit Card
- E-Transfer/EFT
- Stripe
- Subscription Services:
- Subscriptions will automatically renew unless canceled before the next billing cycle.
- You authorize us to charge your payment method for each renewal period.
- You can manage or cancel subscriptions through your account settings.
- No refunds will be provided for partially used subscription periods.
- Free Trials:
- Certain services may offer a free trial period.
- At the end of the trial, your payment method will be charged unless you cancel before the trial ends.
5. Sale of Goods and Services
- The following goods are available on our Site:
- Software
- Coaching & Training Resources
- Print Materials
- The following services are available on our Site:
- Digital Marketing Services
- Consulting
- All purchases of digital goods and services are **final and non-refundable **unless otherwise stated.
- We reserve the right to modify, reject, or cancel orders at our discretion.
6. Shipping and Delivery
- We strive to process and ship orders promptly; however, delivery times may vary.
- Available delivery options:
- Standard delivery (5-7 days)
- Express delivery (2-3 days)
- Next-day delivery (1 day, where available)
- You are responsible for providing an accurate and complete delivery address.
- Risk of loss and title for purchased items pass to you upon delivery by the carrier.
7. Returns and Refunds
- Refund requests must be made within 14 days of receiving the goods.
- Refunds for Goods:
- Eligible for returns if the item is unused and in its original packaging.
- Refunds are not provided for digital goods.
- Refunds for Services:
- There are no refunds for digital services or consulting services.
- Returns can be made by mail. The customer must cover shipping costs unless a return label is provided by us.
8. Intellectual Property
- All content published and made available on our Site, including text, images, logos, and downloadable files, is owned by Social Oak Media Inc.
- You may not reproduce, distribute, or use any content without prior written permission.
9. Privacy Policy
- Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
10. Limitation of Liability
- Social Oak Media Inc. and our directors, officers, agents, and employees are not liable for any actions, claims, losses, damages, or expenses arising from your use of the Site.
- Our total liability shall not exceed the amount you paid for the product or service in question.
11. Indemnity
- By using this Site, you indemnify and hold harmless Social Oak Media Inc. and its affiliates from any claims, losses, or damages arising out of your use of our Site or violation of these Terms and Conditions.
12. Governing Law
- These Terms and Conditions are governed by the laws of the Province of Alberta.
- Any disputes shall be resolved in the courts of Alberta, Canada.
13. Severability
- If any provision of these Terms is found invalid under applicable law, that provision shall be removed, but the remaining provisions shall remain in effect.
14. Changes to Terms and Conditions
- We reserve the right to update or modify these terms at any time.
- Continued use of our website after changes are posted constitutes acceptance of the updated terms.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Social Oak Media Inc.
Phone: (587) 324-8505
Email: admin@socialoak.ca
Address: 31 Fireside Burrow, Cochrane, AB, T4C 0T3