Privacy Policy

Effective Date: November 10, 2025
Website: https://socialoak.ca
Business Name: Social Oak Media Inc.
Contact Email: admin@socialoak.ca
Mailing Address: 31 Fireside Burrow, Cochrane, AB, T4C 0T3, Canada

1. Purpose

This Privacy Policy explains how Social Oak Media Inc. (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information through our website https://socialoak.ca (the “Site”).

We are committed to handling all personal data in accordance with:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada);
  • Canada’s Anti-Spam Legislation (CASL);
  • The General Data Protection Regulation (GDPR) (European Union / EEA);
  • The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) (United States).

By using our Site, you agree to this Privacy Policy.

2. Information We Collect

a. Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address and device type;
  • Browser type and version;
  • Operating system and referring website;
  • Pages visited and time spent on the Site.

This information helps us improve site functionality and security.

b. Information You Provide Voluntarily

When you interact with our Site (for example, create an account, purchase a product, subscribe to a service, or contact us), we may collect:

  • Name and contact details (email, phone number, address);
  • Account credentials (if you register);
  • Payment information (processed securely by third-party payment providers; we do not store full card details);
  • Communications preferences or feedback.

3. How We Use Personal Information

We use your information to:

  • Process digital purchases and manage subscriptions;
  • Respond to support requests or inquiries;
  • Communicate about account or billing matters;
  • Improve our digital offerings and website performance;
  • Send marketing communications (where consent has been provided);
  • Comply with legal and regulatory obligations.

We will not use your personal information for any unrelated purpose without your consent.

4. Email, SMS, and Marketing Communications

In compliance with CASL and the CAN-SPAM Act, we only send commercial electronic messages if:

  • You have given express consent; or
  • You have an existing business relationship with us.

Each message we send will clearly identify us and include an unsubscribe or opt-out option.

You can opt out anytime by:

  • Clicking “Unsubscribe” in our emails;
  • Replying “STOP” to SMS messages;
  • Contacting us at admin@socialoak.ca.

We retain proof of consent and honor opt-out requests promptly. Unsubscribing from marketing messages does not affect transactional or service-related emails.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Improve performance and user experience;
  • Remember your preferences and login details;
  • Collect analytics on website traffic (for example, via Google Analytics).

You can disable cookies in your browser settings, though some functions may not work properly. EU/EEA users will be presented with a cookie consent banner to opt in to non-essential cookies, in line with GDPR requirements.

6. GDPR Compliance (EU/EEA Visitors)

Although we primarily serve Canadian clients, we comply with GDPR principles for users from the EU/EEA.

Legal Bases for Processing
  • Your consent;
  • Performance of a contract;
  • Compliance with legal obligations;
  • Our legitimate business interests.
Your GDPR Rights
  • Access your data;
  • Correct or update your data;
  • Request deletion (“Right to Be Forgotten”);
  • Restrict or object to processing;
  • Request data portability;
  • Withdraw consent at any time.

To exercise these rights, contact our Privacy Officer at admin@socialoak.ca. We ensure that all EU data transfers to Canada comply with the EU adequacy decision recognizing Canada’s strong privacy protections.

7. California Residents’ Rights (CCPA / CPRA)

If you reside in California, you are entitled to additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Your Rights
  • Access the categories and specific pieces of personal information collected about you;
  • Request deletion of your personal data (subject to certain exceptions);
  • Opt out of the sale or sharing of personal information;
  • Correct inaccurate personal data;
  • Limit the use of sensitive personal information;
  • Be free from discrimination for exercising any privacy rights.
How to Exercise These Rights

You may submit a request by contacting:
Attn: Privacy Officer
Email: admin@socialoak.ca
Mail: 31 Fireside Burrow, Cochrane, AB, T4C 0T3, Canada

We will verify your identity before fulfilling your request and respond within statutory timelines.

We do not knowingly sell or share personal data of California residents. If this changes, a “Do Not Sell or Share My Personal Information” link will be added to our website.

We retain personal information only as long as necessary for business or legal purposes and maintain reasonable security safeguards in compliance with California law.

8. Data Retention

We retain your personal information only as long as needed for the purposes set out in this Policy or as required by law (for example, tax or accounting). Subscription and account data are typically retained for up to 7 years.

9. Data Security

We employ technical and administrative measures to protect your data, including:

  • Secure servers and encrypted communications (SSL);
  • Firewalls and malware protection;
  • Restricted access to authorized staff only.

While we strive for maximum security, no method of online transmission is completely risk-free.

10. Sharing of Information

We do not sell or rent personal data. We may share limited information with trusted service providers (such as payment processors, email marketing services, hosting providers) strictly for operational purposes.

All third parties are required to maintain data protection standards consistent with this Policy.

11. Children’s Privacy

Our Site is not directed at children under 13 years old. We do not knowingly collect data from children. If we learn that such data has been collected, it will be deleted immediately.

12. Access, Correction, or Deletion Requests

To review, correct, or delete your personal information, contact:
Attn: Privacy Officer
Email: admin@socialoak.ca
Mail: 31 Fireside Burrow, Cochrane, AB, T4C 0T3, Canada

We will respond to all legitimate requests within 30 days.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in laws, technologies, or business practices. Any updates will be posted here with a new effective date. If material changes occur, we may notify users by email or on-site notice.

14. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact:
Social Oak Media Inc.
Attn: Privacy Officer
31 Fireside Burrow
Cochrane, Alberta, T4C 0T3, Canada
Email: admin@socialoak.ca