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Privacy Policy

Privacy Policy
Effective Date: 14th February, 2025

1. Introduction
Welcome to Social Oak Media Inc. referred to as “Company,” “we,” “our,” “us”. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit socialoak.ca referred to as “Website”, “site”.

By using our Website, you consent to the practices described in this policy.

2. Business Information

  • Website Name & URL: Social Oak Agency – socialoak.ca
  • Business Name: Social Oak Media Inc.
  • Contact:
    • Email: admin@socialoak.ca
    • Phone: (587) 324-8505
    • Address: 31 Fireside Burrow, Cochrane, AB, T4C 0T3

3. Information We Collect
We collect the following types of information:

  • Personal Information:
    • Name
    • Email address
    • Phone number
    • Address/Location
    • Age (optional)
    • Business information (business name, business phone, business email, business address, website)
  • Payment Details:
    • Collected for processing transactions via Stripe.
  • Automatically Collected Data:
    • IP address
    • Location
    • Hardware and software details
    • Clicked links
    • Content viewed
  • Cookies & Tracking Data:
    • Functional cookies
    • Analytical cookies
    • Targeting cookies
    • Third-party cookies from Google Analytics, Meta, and LeadConnector

4. Purpose of Data Collection
We use the collected data for the following purposes:

  • Marketing
  • Account creation and management
  • Order processing and payments
  • Login and security preferences
  • Website analytics and performance tracking

5. Who We Share Personal Data With
We may share user data with:

  • Employees: Only authorized personnel with a need-to-know basis.
  • Third-Party Services:
    • Google Analytics & Meta Analytics – For tracking user engagement.
    • LeadConnector (Social Oak Media Inc.) – For marketing and communication.
    • Stripe – For payment processing.

We do not sell user data. Data is only shared for necessary business operations.

6. User Rights & Choices
You have the right to:

  • Access, modify, or delete your personal data via your account settings or by contacting us at admin@socialoak.ca.
  • Opt out of marketing emails by clicking the unsubscribe link in any email.
  • Opt out of SMS communications by replying STOP to any message.

7. Data Protection Measures
We take data security seriously and implement the following measures:

  • Encryption of all websites and forms.
  • Website pages and servers protected by both local and external firewalls.
  • Restricted access to data, requiring valid authentication.
  • Data is stored in secure facilities and protected with confidentiality agreements.

8. International Data Transfers
All user data is stored in Canadian and/or USA data centers. User data may be transferred between data centers for information processing, facilitation of a paid service, delivery of physical goods, or transactional/marketing communication delivery. All international data transfer is in compliance with international data protection laws.

9. Children’s Privacy
Our Website is not intended for children under 13. We do not knowingly collect or store information from individuals under this age.

10. Cookie Policy
We use cookies to enhance user experience. You can manage cookies in your browser settings. Types of cookies we use:

  • Functional Cookies – Store your preferences for future visits.
  • Analytical Cookies – Track user engagement to improve our site.
  • Targeting Cookies – Tailor advertisements to user interests.
  • Third-Party Cookies – Used for login, security preferences, and marketing.

11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated Effective Date.

12. Contact Information
For questions regarding this Privacy Policy, please contact our privacy officer:

By using our Website, you acknowledge that you have read and understood this Privacy Policy.